Team neusta entwickelt intelligenten Chatbot mit KI um Dokumentenverwaltung zu vereinfachen

Intelligent document management with chatbot solution

Companies have extensive data sets that are needed by users both internally and externally. This is where our chatbot solution comes in: it enables users to find relevant information effortlessly and efficiently using natural language, without having to go through cumbersome search processes.

Shortcuts to the project

Our client faced the challenge of making its extensive knowledge resources efficiently usable. Internally, employees often struggle with complex search systems or need in-depth expertise to identify relevant information. External users, such as customers, on the other hand, often encounter inaccurate search functions or results that are difficult to understand. In addition, the presentation of the data found in unstructured form or complicated technical language makes further processing more difficult and significantly increases the amount of work involved. Our solution addresses these problems by using AI to not only make information quick and easy to find, but also to present it in clear and easy-to-understand language.

Intelligente Dokumentenverwaltung mit Chatbot und KI bei team neusta

Efficient support through AI

As part of the project, we developed an AI-based chatbot that has access to various internal databases and uses advanced language models. This enables the chatbot to understand queries in natural language and provide context-specific, accurate answers. The results are presented in a clear and structured manner, making them easy for users to understand. If further details are required, the chatbot is able to provide specific additions or more precise information upon request.
An example of its use: New employees can quickly obtain concrete, understandable step-by-step instructions to questions such as “How do I set up my laptop?” without having to search through lengthy documents. External customers also benefit from the solution, as they receive straightforward answers in a natural conversational tone directly on the website. In this way, the chatbot reduces the effort for all users and significantly improves the provision of information.

Full control over your data

The chatbot offers maximum data sovereignty, as all information remains within the customer's infrastructure. Both the data and the language model can be operated entirely on the customer's own hardware. Alternatively, it is possible to keep the data locally and use the language models in the cloud. For companies that want to minimize initial costs, a complete cloud solution is also available, in which both data and models are managed on external systems. Regardless of the option chosen, all systems comply with European data protection standards and are fully GDPR-compliant.

Greater efficiency and satisfaction

The implementation of the chatbot leads to a significant increase in efficiency when handling company data and a considerable improvement in user-friendliness. Thanks to the chatbot's ability to present results in natural language, users can access information more easily, regardless of their individual prior knowledge.
For employees, this means noticeable time savings when searching for information, allowing them to focus more on their core tasks. At the same time, the solution improves customer satisfaction: fast and understandable answers optimize the user experience and reduce the workload on the support team by reducing recurring inquiries.
Our chatbot solution illustrates how the use of AI and natural language can help make data more accessible and create real added value for companies and their users.