Shortcuts to the project
Gebr. Heinemann, a leading retailer and distributor in international travel retail, relies on powerful commerce platforms. To ensure stable, professional operation, we have established a structured AMS. Our services included extended monitoring for proactive error analysis, planning and implementation of updates and upgrades, security and incident management, and log analysis for root cause analysis. We were also responsible for technical documentation, supported the internal DEV team, and handled communication with external platform partners. The goal was to identify errors early on, stabilize ongoing operations, and specifically relieve the internal team. Based on our long-standing collaboration and proven expertise in the SAP commerce environment, Gebr. Heinemann chose us again—with the goal of making this area of responsibility future-proof.
Our project approach
Initialization & Setup
Development of comprehensive logging for early error detection and preventive monitoring of the SAP Commerce Platform.
Process definition & coordination
Joint establishment of clear operating and communication processes with the relevant stakeholders and the internal DEV team.
Clarification of responsibility
Detailed delineation of responsibilities within the IT system landscape to ensure smooth interaction between all parties involved.
Access management
Identification and setup of all necessary system accesses to ensure secure and efficient working.
Stakeholder integration
Continuous exchange with all involved contact persons to fine-tune processes and ensure seamless integration into the existing operational structure.
Application management support with real added value
Faster analysis and resolution of problems
through structured monitoring and log analysis
Early detection of potential errors
thanks to preventive logging and continuous system monitoring
Relief for the DEV team
through clear responsibilities and professional application management support
Less effort, more stability?
