Thanks to its AI-based technology, Mercury.ai GmbH enables more efficient customer communication, perfectly combining the functionalities of AI chatbots and live messaging. Our partnership with Mercury.ai allows us to integrate cutting-edge chatbot technology into complex software projects and make the customer journey more effective.
With the help of AI-based language comprehension capabilities, chatbots can identify customer concerns and automatically answer recurring questions. More complex inquiries that the smart chatbot cannot answer are forwarded to service employees. Thanks to this functionality, our customers' service processes can be implemented within the Digital Experience Platform (DXP) without waiting times, thereby increasing customer satisfaction.
A major advantage of working with Mercury.ai for us is data protection compliance, as all data is hosted in the cloud in Europe. This means our customers can be confident that their data is managed and used in accordance with the General Data Protection Regulation (GDPR).
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