Efficient IT solutions for a leading cruise line

We have been supporting the shipping company in the further development and optimization of its SAP system landscape since 2008. We ensure the seamless integration of upstream tourism systems, optimized billing processes and reliable 2nd and 3rd level support.

Kreuzfahrt Reederei SAP Support und IT Prozessoptimierung bei team neusta

Project shortcuts

With a fleet of several ships, the shipping company is one of the leading providers in the growth market of ocean cruises. In order to meet the increasing demands for smooth process handling, the company relies on continuous optimization of its SAP system landscape. We have been supporting the shipping company in the further development of its business software since 2008. The focus is on the integration and optimization of processes as well as the seamless connection of upstream tourism systems to the SAP back office. A particular challenge is the commercial consolidation of large volumes of data from various systems - from booking platforms to ship cash registers and on-board accounting. Through close cooperation and customized IT solutions, we support the customer in 2nd and 3rd level support and ensure efficient mapping of complex billing processes.

Efficient implementation and continuous optimization

We support and further develop central SAP modules, including FI (financial accounting), CO (controlling), EC-PA (profit center accounting), PS (project system) and MM (materials management). As part of our 2nd and 3rd level support, we process change requests, enhancement requests and incidents. We also support release upgrades and ensure quality assurance for incoming interfaces.

In addition to support, we also implement targeted process optimization projects. We implement these in small, effective teams of 1 to 5 employees in order to respond flexibly and efficiently to the customer's needs. On the customer side, application managers coordinate communication with the specialist departments, while we manage documentation and requirements management centrally via the OTRS ticket tool.

Over the years, we have built up and continuously developed valuable process know-how through permanent and continuous contact persons. Depending on the scope of the project and requirements, we work remotely or directly on site at the company headquarters to ensure optimal support.

Partnership-based IT excellence for an efficient cruise industry

We have been a reliable partner to the cruise line for many years, providing comprehensive process know-how and in-depth SAP expertise. We implement individual customer requirements flexibly and efficiently so that the IT landscape remains optimally adapted to the business processes.

Thanks to our close and cooperative partnership, we have been able to achieve noticeable increases in efficiency and qualitative improvements in processes. Thanks to increased data transparency, we support our customers in reducing costs and optimizing their revenue structure.

A selection of our successfully implemented projects

Individual planning solution

for cost and revenue planning on the basis of capacity utilization figures for ships and individual voyages.

Optimization of master data

to improve data quality and process efficiency.

Integration of external billing systems

for seamless data processing.

Individual developments

for determining results, tailored to the specific requirements of the company.

Introduction of profit center accounting

with comprehensive management reporting for better control and analysis.

Implementation of order approval workflows

to make approval processes more efficient.

Optimization of payment transactions and account statement processing

for automation and error reduction.

Support with the implementation of SAP ILM

(Information Lifecycle Management) for controlling data archiving processes.

Conception and implementation of archiving scenarios

to ensure long-term, audit-proof data storage.

Get your IT processes on track!

Let's conquer the digital sea together - contact us for customized solutions!

Antje Meyer-Heder

Managing director