Imagebild für Serviceportal auf Basis Liferay Digital-Experience-Plattform für parcIT

Next level customer service for parcIT GmbH

For the IT service provider in the banking sector, we developed a user-friendly, state-of-the-art service portal based on the Liferay Digital Experience Platform, which upgrades customer service.

Shortcuts to the project

The task was to develop a customized customer portal. The challenge: to replace the existing download area of the website and decentralized tools for encrypted transmission of parcIT's individual service portfolio with a modern, secure, and modularly expandable portal solution.

Ansichten Serviceportal ParcIT auf Liferay Basis

What we have implemented

Detailed design of the customer portal as part of the agile project approach
Implementation of business logic and connection of parcIT's backend systems
Quality-assured delivery

Use of Liferay DXP Cloud

The use of the DXP cloud infrastructure enables customer benefits to be maximized right from the start of the project and allows the focus to be placed on converting the relevant business processes through the flexible and rapid provision of the necessary infrastructure. In just five months of development time, we developed a new, modern service portal that now provides the basis for continuous further development. From now on, it enables secure and convenient access to individual services and includes a notification service as well as personalized communication.

Jörg Scholtz

DXP Strategy

j.scholtz@neusta.de

+49 221 913999-20