Service sector

Rising customer expectations

Today's customers expect personalized service. At the same time, the shortage of skilled workers and high staff turnover are putting pressure on the industry. Digital solutions offer promising opportunities, such as virtual customer interactions, process automation and data-supported analyses for insights into customer behavior and preferences. The focus is on the intelligent use of technologies, helping to optimize and further develop business models.

Mann scannt Ticket, das er auf dem Handy hat, ein

Take a look at our cases

KITALINO: Daycare app to support educational work

We develop digital applications that support educational professionals in daycare centers and nurseries with documentation, organization, communication and training.

Complex things explained simply: explanatory video production for Tchibo MOBIL

For Tchibo MOBIL, a German mobile phone provider, we developed topic-specific explanatory videos for their customer portal.

loups® online portal for team psychological diagnostics

We have developed a web application for mps consulting GmbH that supplements the loups® team diagnosis tool with anonymous surveys, automatic evaluations and visualizations.

Extensive web design rebrush for Lexware

As part of this project, we were able to realize a comprehensive redesign of the user experience (UX) of their website for our client Lexware, a leading provider of business software.

Automatic digital dispatching for Nehlsen

We design and develop an optimization software for Nehlsen AG, which is connected to their existing ERP system.

Digital emigration guide for Raphaelswerk

The digital tool makes it easier to advise prospective emigrants and creates time for individual, complex consultations.

Digital platform for audioXchange

Together with the developers at audioXchange, we implemented a platform to digitize the planning and booking processes for radio advertising time.

Performance Analysis with "knw."

For the "knw." tool, we developed the area of data preparation and presentation to make it easier to measure the success of events.

Continuation of the fleet management software Rytle OS

Since 2020, our colleagues have been supporting Rytle GmbH in the area of software development. The software "Rytle OS" developed in the course of 2021 is now to be supplemented with even more functionalities.

Digitalization consulting for Hessen-Gastro

neusta Grafenstein developed a comprehensive communications and consulting concept for HA Hessen Agentur and then put it into practice.

Telephone and contact center solution for Wolters Rundreisen

We implemented a telephone and contact center solution with Microsoft Teams for the company Wolters Rundreisen.

Gas station finder app for Hoyer

neusta mobile solutions was commissioned by Wilhelm Hoyer GmbH & Co. KG to renew and optimize the implementation and design of the Hoyer gas station finder app.

EOS Website Rebrush

We carried out an extensive rebrush of its international website family in Magnolia CMS for the EOS Group, a leading international expert in receivables management.

Next Level Customer Service for parcIT GmbH

We developed a user-friendly, state-of-the-art service portal based on the Liferay digital experience platform, which upgraded customer service.

Digital course management Hansefit

For Hansefit, a provider of company fitness and corporate health management, team neusta developed a course manager for managing the digital fitness offering.