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The specialized Salesforce software was to be used not only for customer relationship management but also for processing complaints. The aim was to simplify existing processes and prevent frequent system changes during the processing of customer complaints. The Salesforce Service Cloud was introduced by the six-member project team based on Scrum. The repetitive project phases, known as sprints, allowed the customer's requirements to be implemented flexibly. After successful implementation, we were able to hand over product responsibility to the customer's internal employees.
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