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Frau und Mann mit Kindern auf dem Schoß in einem Gespräch

Nationwide digital service for adoption

Digital solution for adoption services.
Within the framework of the Online Access Act (OZG), we have developed a nationwide digital solution for adoption services for the Free Hanseatic City of Bremen.

Shortcuts to the project

The goal was to speed up the adoption process through simplified, digital procedures while reducing the need for physical visits to government offices. As part of the Online Access Act (OZG), we developed a nationwide digital service for adoption. This extensive project involves the development of a “one-for-all” (EfA) solution that makes it possible to manage all adoption procedures and forms online. From the initial contact to the completion of the adoption process, interested citizens can fill out and submit the necessary forms digitally.

Our project approach

  1. Design phase

    Our team, consisting of project managers, requirements managers, and software architects, defined the requirements, taking into account legal requirements, existing processes, and user-friendliness for all citizens and administrative staff.

  2. Implementation phase

    After the design phase, the design team took over management and appointed the proxy product owner, while another cross-functional team consisting of developers, testers, and a Scrum Master took over implementation. The online service was implemented using the agile project management method Scrum. The development phases initially included the Minimum Viable Product (MVP), followed by the Minimal Marketable Product (MMP), and finally the Full Service Product (FSP).

  3. Roll Out Phase

    Parallel to the development of the FSP, the rollout of the MMP began in other federal states. Here, we developed a campaign for the implementation of the rollout.

What technologies and methods were used?

The solution was implemented using the .Net-based OSI framework. In addition, modern development methods such as Scrum were used to ensure a scalable and secure platform. To implement the most user-friendly application process possible, the team had a UX designer at its disposal. Automated build systems and multi-stage tests were used in test management, ensuring the quality and functionality of the application at all times.

Gesprächssituation mit mehreren Menschen an einem Tisch

Digitization of the application process

Following the successful go-live of the MVP in December 2022 and the full implementation of the FSP in September 2023, the service is to be continuously developed and linked to other parties involved in the process. Applications and supporting documents can thus be exchanged entirely digitally between applicants and authorities, minimizing the need for personal visits to government offices. The rollout in other federal states began immediately after the implementation phase.

Want to learn more?

Tascha Schnitzler

Title: Partnermanagement & Business Development