Redesigning the cruise experience – connected, sustainable, digital.
Cruise operators face the challenge of translating complex products, high sustainability requirements and rising digital expectations into a consistent guest experience – both on land and on board.
Issues affecting the industry
Cruise operators face the challenge of translating complex products, high sustainability requirements and rising digital expectations into a consistent guest experience – both on land and on board.
> 80% conduct research online
Digital touchpoints play a decisive role in inspiration and booking.
36–42% under 40
More than a third of guests belong to younger, digitally savvy target groups.
≈ 47% booked online
Almost every second cruise in Europe is booked via digital channels.
8-10% annual growth
expected by 2032.
SUCCESS STORIES & MARKET INSIGHTS
Digital Solutions for Future-proof Cruises
team neusta offers a wide range of services for the cruise industry, from strategic consulting to software and AI solutions to IT operations. The services are designed to automate processes, improve the customer journey and ensure security and data quality – all from a single source or in a modular combination.
Digital Transformation
- Analysis of current IT and business processes
- Definition of digital roadmaps for modernisation
- Support with change management processes
- Integration and customisation of standard solutions such as SAP and Atlassian
Development of Customised Digital Solutions
- Data and system integration
- Web and mobile apps (e.g. booking and service apps)
- Customer portals and guest self-service platforms
- Backend systems and interfaces (API integration in PMS, CRM, channel manager, SAP, etc.)
- E-commerce solutions for B2B and B2C
Artificial intelligence & automation
- AI-supported solutions
- Chatbots and virtual assistants for guest enquiries (e.g. automated FAQs/service)
- Automation of recurring processes (e.g. back office, revenue management)
- AI-based market and data analyses for personalised guest journeys
Digital Guest Journey
- Experience-oriented digital touchpoints
- Accessible, mobile-optimised booking processes
- UX/UI design for websites and self-service portals
IT project and programme management
- Agile and hybrid project management
- Support for complex IT project implementations
- Agile management, Scrum teams, coaching, rollout planning
Infrastructure, hosting & operation
- IT operations and infrastructure management
- Operation of secure, scalable cloud infrastructures
- Managed services models
travelcom
Our white label solution for tourism websites offers a highly flexible and customisable platform that is specially tailored to the needs of travel providers. It combines a powerful content management system (CMS) with an optional, fully integrated internet booking engine (IBE) for hotels and package tours. The solution is complemented by a customer login area that has been specifically optimised for customer loyalty. Thanks to its modular structure and centralised administration, the platform can be precisely adapted to specific requirements.
With the launch of the PIM module in travelcom, hotel content is displayed in a target group-specific manner. Travel consultants can thus ‘tell a unique story for each customer’ – automatically, but individually. Especially at a time when inspiration and conversion are increasingly merging, content is becoming a real sales driver.
A SELECTION OF OUR CRUISE CUSTOMERS AND MEMBERSHIPS
LET'S TALK.
Secure your digital advantage now.
team neusta in figures
employees
locations
years of experience
TOGETHER WITH US INTO THE FUTURE
