Fly new routes together.

For airlines, their website is the most important sales and service channel – with a direct impact on revenue and margins. However, complicated booking processes, poor performance and a lack of accessibility cost conversions and drive abandonment rates.
At the same time, AI-supported services, transparent communication in the event of disruptions and credible (including digital) sustainability are becoming increasingly important. In a low-margin market, any digital friction has a direct impact on earnings and competitiveness.

Airports are central hubs in the travel chain – and are increasingly being measured by the quality of their digital information and services. Passengers expect consistent, mobile and accessible services with clear real-time communication in the event of changes or disruptions.
Those who offer clearly structured digital guidance and services reduce enquiries and operational costs – and generate additional revenue from parking, retail and ancillary services, for example.

We provide clarity on your commercial, service and operations digitalisation and translate it into a robust implementation roadmap.

• Assessment of IT & processes:Analysis of booking/manage my booking, self-service, disruption/IRROPS, loyalty, payments and the system landscape (PSS/CRS, DCS, CRM, data/tracking).
• Digital roadmaps:Target vision & modernisation path (e.g. direct channel optimisation, retailing capabilities, platform/CMS modernisation, data strategy).
• Change & Operating Model: Enablement for product teams, governance, roles & KPIs (conversion, cost-to-serve, NPS, self-service rate).
• Standard solutions:Integration and customisation of SAP (Finance/Procurement/HR) and Atlassian (Jira/Confluence) for delivery, operation and compliance.

We build passenger-facing platforms and integrate them seamlessly into your core systems.

• Web & mobile apps:Booking, MMB, check-in/boarding services, loyalty functions, travel status & service flows.
• Customer Portals & Self-Service:Rebooking, refunds/vouchers, baggage status, claims, help centre (contact reduction).
• Backend & interfaces:API-Integration in PSS/PNR, DCS, CRM/Loyalty, Payment/PSP, Contact Center, Analytics.
• E-commerce: Ancillaries & Bundles (Seats/Bags/Meals/Lounge/Fast Track), Corporate/SME-Portals, Voucher/Gift.
• Data & system integration:single customer view, consent/preference, event/tracking setup, clean data flows.

We use AI where it has a measurable impact: reducing service workload, improving conversion rates, and speeding up processes.

• AI solutions:Intelligent search, knowledge assistants, content automation, assistance systems for service and sales.
• Chatbots & virtual assistants:For bookings/changes/status/refunds/baggage/policies – via web/app and, if necessary, contact centre transfer.
• Process automation:e.g. refund triage, case routing, document verification, back office workflows.
• AI-based analyses:Personalisation, next-best offer, segmentation (leisure/business), campaign and offer optimisation.

We reduce friction along the journey — so that traffic turns into bookings and questions turn into self-service.

• Experience-oriented touchpoints:Consistent journey across web/app/email/social/service; clear information architecture & microcopy.
• Accessible & mobile-first:WCAG-compliant, fast booking and service processes with minimal steps.
• UX/UI design:for websites, MMB, self-service portals, IROPS flows (rebooking/refunds/vouchers) and ancillary upsells.

We reliably deliver complex digital projects in critical operating environments.

• Agile & hybrid setup:Management of product teams, suppliers and releases (including governance and quality gates).
• Complex implementations:e.g. website/app relaunch, PSP change, CRM/loyalty integrations, data/tracking programmes.
• Coaching & rollouts: Scrum coaching, cutover planning, hypercare, operational handover, scaling across multiple teams/markets.

We operate airline-grade digital platforms — secure, scalable and available 24/7.

• IT operations & infrastructure management:Highly available systems for sales/service, prepared for peaks (sales, IROPS, campaigns).
• Secure cloud infrastructures:Architecture, security by design, monitoring/observability, incident/problem management.
• Managed services:SLAs, 24/7 monitoring, release/patch management, performance and cost optimisation.

• Digital & content marketing
• Influencer marketing & brand partnerships
• Trade sales & B2B marketing