Digital Solutions for Tour Operators

We lay the groundwork for modern, interconnected, and cost-effective travel processes—from analyzing existing system landscapes to developing an actionable digital roadmap.

• Analysis of IT, sales, and service processes
• Development of digital roadmaps for tour operators
• Prioritization of initiatives based on benefits, effort, and business impact
• Support for change and transformation processes
• Integration and customization of standard solutions such as SAP and Atlassian

We develop digital solutions that seamlessly integrate travel planning, booking, service, and customer communication.

• Web and mobile applications for booking and service
• Customer portals and self-service solutions for travelers
• Custom backend systems and interfaces
• API integration with CRM, content, booking, and third-party systems
• Scalable platforms for new digital business models

With travelcom, we provide the technological foundation for high-performance travel websites, modern booking processes, and consistent content delivery.

• White-label solutions for tourism websites
• Integration of data, content, and booking systems
• Content management system for flexible maintenance processes
• Internet booking engine for high-performance booking processes
• Login and service areas for existing customers
• travelcom PIM for centralized travel and offer content

We use data and AI to improve pricing strategies, identify market changes more quickly, and make more informed operational decisions.

• AI-based market and demand analysis
• Competitive monitoring for data-driven pricing decisions
• Intelligent price optimization for better margins
• Support for listing and delisting decisions
• AI- and rule-based pricing recommendations for operational teams

We design digital experiences throughout the entire travel decision-making process—from inspiration and booking to pre- and post-trip service.

• Experience-driven digital touchpoints along the customer journey
• Accessible and mobile-optimized booking processes
• UX/UI design for websites, booking channels, and service portals
• Consistent user experiences across devices and touchpoints

We manage digital projects in a structured and methodologically sound manner, with a focus on time-to-market, internal coordination, and sustainable implementation.

• Agile and hybrid project management
• Management of complex IT and transformation projects
• Scrum teams, coaching, and methodological support
• Rollout and coordination planning with all relevant stakeholders

We ensure that digital solutions for tour operators remain secure, resilient, and sustainable in the long term—even as demands increase and traffic spikes occur.

• Operation and further development of digital platforms
• Secure and scalable cloud infrastructures
• Infrastructure management for stable systems
• Managed services for predictable operation and support